GENERAL QUESTIONS:
Q: Are transactions through FloorMartStore.com secure?
A: Absolutely. All transactions through FloorMartSore.com are processed through Authorize.net, a premier company that protects customer information using the highest levels of encryption and security protocols available in the industry.
A: Absolutely. All transactions through FloorMartSore.com are processed through Authorize.net, a premier company that protects customer information using the highest levels of encryption and security protocols available in the industry.
SHIPPING QUESTIONS:
Q: Do you offer free shipping?
A: For limited time we offer free shipping in selected items. Items offering Free Shipping are marked accordingly. After the limited time offer expires, FloorMartStore.com will list the respective item with normal shipping charges back on the web.
Q: What destinations are eligible for the free shipping offer?
A: Free shipping is limited to destinations within the continental United States. Orders destined for Hawaii, Alaska or Canada will be charged for the additional shipping fees. To inquire about the additional shipping fee, please contact us via telephone: (888) 804-TILE or E-mail: customerservicedept@floormartsotre.com.
Q: Do you offer express shipping options?
A: Yes, we offer NEXT DAY AND 2ND DAY SHIPPING at an additional cost. 2. The cost will vary based on weight and the destination zip code. What is the shipping charge? 1. The shipping charge on all orders to any NATIONAL OR INTERNATIONAL will depend on the weight and size.
Q: How long will it take to receive my order?
A: The delivery time will vary due to your location. However, our average shipping time is between 5 to 7 business days. Product that is too large for FedEx or UPS will be shipped to you via a trucking company. The trucking company has an average delivery time of 10 to 12 days depending where you are. You can pick the freight company of your choice or we can offer you our charges from freight companies we usually work with. We recommend you to not schedule any installers before the product is in your possession. * Due to the operation of shipping carriers, FloormartStore.com will NOT be responsible for costs incurred through rescheduling installation.
Q: What are method of payments?
A: For your convenience FloorMartStore.com accepts of all major credit cards such as MasterCard, Visa, American Express, and Discovery.
Q: Does FLoorMartStore.com have price reduction sales?
A: Yes we do. We will have items on sale from time to time. Please check out our MONTHLY DEAL featured every beginning of the month in our website home page.
Q: Does FloorMartStore.com offers discounts for contractors or designers sales?
A: At FloorMartStore.com everyone is eligible for discounts on large order; therefore contractors or designers discounts are not available.
Q: Do you have more products than I can see on the web site?
A: No, We try to keep our web site up to date with all of our available products.
A: For limited time we offer free shipping in selected items. Items offering Free Shipping are marked accordingly. After the limited time offer expires, FloorMartStore.com will list the respective item with normal shipping charges back on the web.
Q: What destinations are eligible for the free shipping offer?
A: Free shipping is limited to destinations within the continental United States. Orders destined for Hawaii, Alaska or Canada will be charged for the additional shipping fees. To inquire about the additional shipping fee, please contact us via telephone: (888) 804-TILE or E-mail: customerservicedept@floormartsotre.com.
Q: Do you offer express shipping options?
A: Yes, we offer NEXT DAY AND 2ND DAY SHIPPING at an additional cost. 2. The cost will vary based on weight and the destination zip code. What is the shipping charge? 1. The shipping charge on all orders to any NATIONAL OR INTERNATIONAL will depend on the weight and size.
Q: How long will it take to receive my order?
A: The delivery time will vary due to your location. However, our average shipping time is between 5 to 7 business days. Product that is too large for FedEx or UPS will be shipped to you via a trucking company. The trucking company has an average delivery time of 10 to 12 days depending where you are. You can pick the freight company of your choice or we can offer you our charges from freight companies we usually work with. We recommend you to not schedule any installers before the product is in your possession. * Due to the operation of shipping carriers, FloormartStore.com will NOT be responsible for costs incurred through rescheduling installation.
Q: What are method of payments?
A: For your convenience FloorMartStore.com accepts of all major credit cards such as MasterCard, Visa, American Express, and Discovery.
Q: Does FLoorMartStore.com have price reduction sales?
A: Yes we do. We will have items on sale from time to time. Please check out our MONTHLY DEAL featured every beginning of the month in our website home page.
Q: Does FloorMartStore.com offers discounts for contractors or designers sales?
A: At FloorMartStore.com everyone is eligible for discounts on large order; therefore contractors or designers discounts are not available.
Q: Do you have more products than I can see on the web site?
A: No, We try to keep our web site up to date with all of our available products.
FAQ ON RETURN POLICY:
Q: What do I do if the items I have received are damaged?
A:
1. You will need to contact our customer service department within 3 calendar days after you have received the damaged item.
2. You will then be instructed to take detailed pictures of the inside and the outside of the damaged package.
3. After we have received the pictures a replacement item will be promptly shipped out to you.
4. We can be reached by phone at 1-888-804 TILE or by E-Mail at CUSTOMERSERVICEDEPT@FLOORMARTSTORE.COM Therefore, we advise you to open the boxes immediately after you receive the order. We'll not accept any damage claims after 3 days of UPS/FedEx delivery. For damaged items, we'll only be responsible for the products you purchased from us.
Q: How long do I have to ship any items back if I am not satisfied with the product?
A: FloormartStore.com has a 15 day return exchange policy where you can ship any item back to us.
Q: Is there a restocking fee for any items shipped back to you?
A: Yes, there is a 20% restocking fee on all items coming back to us if they are being sent back for a refund.
Q: Will I be charged a restocking fee If I am shipping an item back for an exchange?
A: No, there is no restocking fee for exchanges. However you will be charged the original shipping cost.
Q: What does 100% satisfactory guarantee offer?
A: Here at FloorMartStore.com, we strive to offer our customers high quality products at affordable prices. However, if you feel dissatisfied with the quality of our products, simply return the products within 15 days of the purchase for refund. Refunds are offered at 20% restocking fee for damage free products with proof of purchase. FloorMartStore.com will not be responsible for the shipping and handling fee for any returned products. Therefore, we advise you to open the boxes immediately after you receive the order. We'll not accept any damage claims after 3 days of UPS/FedEx delivery. For damaged items, we'll only be responsible for the products you purchased from us.
A:
1. You will need to contact our customer service department within 3 calendar days after you have received the damaged item.
2. You will then be instructed to take detailed pictures of the inside and the outside of the damaged package.
3. After we have received the pictures a replacement item will be promptly shipped out to you.
4. We can be reached by phone at 1-888-804 TILE or by E-Mail at CUSTOMERSERVICEDEPT@FLOORMARTSTORE.COM Therefore, we advise you to open the boxes immediately after you receive the order. We'll not accept any damage claims after 3 days of UPS/FedEx delivery. For damaged items, we'll only be responsible for the products you purchased from us.
Q: How long do I have to ship any items back if I am not satisfied with the product?
A: FloormartStore.com has a 15 day return exchange policy where you can ship any item back to us.
Q: Is there a restocking fee for any items shipped back to you?
A: Yes, there is a 20% restocking fee on all items coming back to us if they are being sent back for a refund.
Q: Will I be charged a restocking fee If I am shipping an item back for an exchange?
A: No, there is no restocking fee for exchanges. However you will be charged the original shipping cost.
Q: What does 100% satisfactory guarantee offer?
A: Here at FloorMartStore.com, we strive to offer our customers high quality products at affordable prices. However, if you feel dissatisfied with the quality of our products, simply return the products within 15 days of the purchase for refund. Refunds are offered at 20% restocking fee for damage free products with proof of purchase. FloorMartStore.com will not be responsible for the shipping and handling fee for any returned products. Therefore, we advise you to open the boxes immediately after you receive the order. We'll not accept any damage claims after 3 days of UPS/FedEx delivery. For damaged items, we'll only be responsible for the products you purchased from us.
GLASS SINKS FAQ
Q: What size hole do I need for the glass vessel bowl?
A: 1-3/4 inches
Q: What are the dimensions for a particular vessel sink or faucet?
A: Each page contains an image on the upper right side that has all the necessary dimensions.
Q: What should the distance be between the center hole of the faucet and the center hole of a vessel sink that is 16-17 inches in diameter?
A: 10-3\4 inches
Q: What should the distance be between the center hole of the faucet and the center hole of a vessel sink that is 14 inches in diameter?
A: 9 inches
Q: How durable are the glass vessel sinks?
A: Every vessel sink is made out of double layered tampered glass and is virtually unbreakable. It will not crack and or break with normal use.
Q: What faucet would I require for a vessel sink that is mounted on top of my counter top?
A: You would require a tall faucet anywhere from 12-13 inches height. Please take a look at this link to view all the compatible faucets for a vessel sink through our website.
Q: Can I recess the glass vessel sink inside my counter top?
A: Yes, it is possible for you to drop the sink inside your counter top. You can drop it in either a little bit, half way, or completely under mount it inside your countertop.
A: 1-3/4 inches
Q: What are the dimensions for a particular vessel sink or faucet?
A: Each page contains an image on the upper right side that has all the necessary dimensions.
Q: What should the distance be between the center hole of the faucet and the center hole of a vessel sink that is 16-17 inches in diameter?
A: 10-3\4 inches
Q: What should the distance be between the center hole of the faucet and the center hole of a vessel sink that is 14 inches in diameter?
A: 9 inches
Q: How durable are the glass vessel sinks?
A: Every vessel sink is made out of double layered tampered glass and is virtually unbreakable. It will not crack and or break with normal use.
Q: What faucet would I require for a vessel sink that is mounted on top of my counter top?
A: You would require a tall faucet anywhere from 12-13 inches height. Please take a look at this link to view all the compatible faucets for a vessel sink through our website.
Q: Can I recess the glass vessel sink inside my counter top?
A: Yes, it is possible for you to drop the sink inside your counter top. You can drop it in either a little bit, half way, or completely under mount it inside your countertop.
Do You Have A Question About Your Order? Want To Talk to US?
If you have any questions regarding a product you see on our website or about shipping or anything else, please contact our customer service specialists. They are available to assist you with any questions you may have. Our knowledgeable representatives are always working hard to answer any and all questions; we provide individualized customer service to fit YOUR NEEDS.
Our business hours are: Monday-Friday 9am-5pm Eastern Standard Time. We can be reached:
by phone at 1-888-804-TILE, (1-888-804 8453) or by Email at
CustomerServiceDept@floormartstore.com.
Our client services include: individualized customer support, technical assistance, as well as personalized shipping and delivery services.
Additional Resources.
Additional Resources.
